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Having only just moved to the Brighton & Hove area, I was lucky enough to stumble upon Doctor Tech when searching for somewhere to upgrade and service my PC. The staff I encountered were very professional, whilst at the same time providing friendly and courteous assistance with all my queries and requests. I have a reasonable understanding of computers and the components contained within, but at no point felt out of depth, that the staff were being condescending because of my limited knowledge or that I was being deceived into agreeing to unnecessary work, which is something I have been wary of in the past. I was given a frank and honest assessment on an obligation free basis and a variety of suggestions and options were presented to me based on my requirements and what I was able to afford. There was no pressure to overly upgrade in the areas that we established would be of no real benefit to me and the labour charges for the work I did agree to were combined, resulting in the final cost actually being less than I had anticipated. The addition of a guarantee for the work done and the offer of a free service after 12 months added to my satisfaction with the choice I had made in using Doctor Tech. I cannot recommend this company enough for any computer related matters you require assistance with. Jay Law Just a quick e-mail to thank you and the staff at Doctor Tech for helping me to get my new laptop up and running. It was good to be able to order a computer to my own specifications, and I am very pleased with the result. Your home call out staff was friendly and helpful it is nice to have such a personal service. I shall definitely be returning in the future and will recommend Doctor Tech to my friends and colleagues. All best wishes Lynn Beun My PC is working very well!! I fouled up some cable connections so the screen cursor didnt work, but after switching off and on again, all of it has been absolutely fine. So thanks to you guys and Ill recommend you to anybody who needs help. I cannot understand the problem at PC World. With only a bit of extra effort they could have happy customers instead of ex-customers like me who think they should feature in the next gunpowder plot. Cheers John Mathews I felt I must write and congratulate you on the excellent service that was given me on the rebuild of my computer. The fact that you made sure that it would do exactly what I required of it was impressive. I was also pleased to receive polite and informative service from your staff. Everybody took the time to make a clear understanding of technical details and communicate this information in a way that made me feel that I knew what was being said. As you are aware, I had a bad experience with the previous owners and you went out of your way to banish their incompetence from my memory. I will now happily recommend your services. Once again, thank you to you and the staff. Ian Miller Thank you for all your helpful advice whether Ive been buying a digital camera or pc. You've always been very helpful answering my stupid questions! Your repair service is always quick and efficient as is the call out service that I have received from you. The new PC that has been built for our company has had no problems whatsoever. The laptop we bought from you is very good value for money and displays our digital pictures with great excellence, from the superb camera we got from you. Thank you for all your advice from your very friendly staff members. Janice Botten Thank you very much for all your help. I managed to get a full refund on the faulty router i bought from a high street shop, so i am very pleased. I shall call on you again if/when i have problems Sally Bennett Thank you for persevering with my computer problems, other firms would have walked away and left me to handle things myself. Fran Breeze
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